Practice Management System and Portal for Mental Health Professionals and their Clients
Facebook
Practice Management System and Portal for Mental Health Professionals and their Clients
Facebook
Features2023-08-18T21:34:34-04:00

FEATURES

The goals of our behavioral health EHR:

Flexible, easy-to-use, chock full of features.

PSYBooks’ behavioral health EHR and Portal is designed to have every tool a mental health provider in a private or group practice or clinic might need. Our features are flexible and easy to use. We give you lots of options so you can do your practice YOUR way. Not ours.

Key Features of the PSYBooks EHR/Portal

PATIENT PORTAL & TELEHEALTH

Our patient portal has fully encrypted email, video and calendar. You can easily email clients, colleagues, accountants, anyone where sensitive PHI might need to be protected. PSYBooks’ email is encrypted both “in motion” and “at rest”. To make it even safer, we also encrypt all attachments. We go BEYOND what HIPAA requires to keep your email safe. Show/Hide

HIPAA requires that email be encrypted but doesn’t specify how that encryption is to be implemented. Many companies encrypt while email is being sent back and forth (“in motion”) but don’t bother to encrypt it when it’s just sitting on the server (“at rest”). This not only leaves your email vulnerable to hackers, but it also means that anyone who works for that company can read your email. PSYBooks protects it EVERYWHERE. No one at our company can read your email. Ever.

APPOINTMENT REMINDERS

PSYBooks’ appointment reminders are beyond fun! You can use our default reminders or create your own. Send text and/or email reminders. You can use the same template for everyone or modify a template for specific individuals. For example, if you have a client with an upcoming job interview, you can customize their appointment reminders to let them know you’re thinking about them. Send a daily copy of your schedule to yourself. Show/Hide

Create reusable variables with drag ‘n’ drop interface. Include affirmations, quotes, homework reminders – anything you want. While some EHRs charge for appointment reminders, they come free with your PSYBooks subscription. Send to all clients or just one. Create reminders for clients, meetings or anything else you enter on your PSYBooks calendar.

BILLING: CLIENT & INSURANCE

Whether you prefer to efile, send paper claims, or have a cash-only practice and only bill your clients, PSYBooks accommodates your needs and your style of invoicing. If you do file insurance, once the payments come in, PSYBooks automatically allocates any balance due to your client making it easy to send them statements. You can send statements as they become available or wait until the end of the week or month. We provide options. We don’t force you to do it our way.Show/Hide

Our efile is so easy that all you have to do is save your session and then click a button that shows that you’re ready to efile. Everything else takes place behind the scenes. PSYBooks also makes it easy to send client statements. Once you create the statement, you’re given an email icon which allows you to send the statements via our encrypted email. If you prefer, you can print them to give to your client or send through U.S. Mail.

NO INSTALLATION

There is nothing for you to install or update. We do it all for you. All you need is a web browser.Show/Hide

You never have to worry about outdated software. We keep everything well-maintained and up-to-date and notify you as new features are added. All you have to do to get our your features is log in to your account and start using them.

CALENDAR INTEGRATION

Finally! A calendar designed specifically for mental health professionals. The calendar in PSYBooks is modeled after the Google calendar. However, we didn’t stop there. We tailor-made our calendar to meet the needs of mental health practitioners. Where else can you add your clients via a pre-populated dropdown box, have your appointment time default to 45 minutes AND have the whole thing be HIPAA compliant? What makes a mental health calendar special? Lots of things! From your PSYBooks calendar you can: Show/Hide

  • Enter repeating appointments
  • Select your clients from a pre-populated dropdown list
  • Indicate whether an appointment is in your office, on video, by phone or other
  • Add a note with an appointment (either a personal note to yourself or designate it as part of the medical record)
  • Color-code appointments for optimal organization
  • Keep track of canceled appointments
  • View all of a client’s appointments in one place
  • Manage appointments for more than one office
  • Set appointment reminders
  • Enter non-client events to keep track of your complete schedule in one place

LEARN MORE

EFILE, ERAs & EFTs

Efile, ERAs and EFTs: Three “Es” that can simplify your life. Efile, ERAs (Electronic Remittance Advice) and EFT (Electronic Funds Transfer) are the electronic equivalents of – respectively – paper claims, EOBs and checks. Show/Hide

Efiling claims really couldn’t be easier. Just select your client’s insurance company from our efile list and you’re set to go. Each time you add a session, you tell us whether you do or don’t want to efile that particular claim and we’ll do the rest. Most insurance companies don’t require you to sign up for efile – you can just start doing it.

ERAs and EFTs do require sign up because the insurance company will need to know where to send them. Once you’re signed up for ERAs, they will be sent directly to PSYBooks where they are pre-populated with the correct client’s information. You will then be able to enter payment details from the ERA directly into the client’s chart with a single click. No more tedious payment allocations.

LEARN MORE

NOTES

You can enter client notes the way you want them. Do you prefer the structured kind of format that’s fast and prompts you for various best-practices notekeeping? Or would you rather have a blank form where you can write what you want? PSYBooks has both. Or . . . if you secretly prefer to hand-write your notes, we still have an option for you: upload a copy of your hand-written notes to the client’s chart. No matter what you choose, everything is neatly organized and maintained within the client’s chart for easy retrieval. Show/Hide

You choose whether the note you’re writing becomes part of the client’s medical record (PHI) or whether it’s categorized as your own personal psychotherapy note (thus NOT part of the medical record). PSYBooks allows you to attach a note to almost any entry you might make for a client. For example, you can write notes when you add or edit appointments, sessions, payments, medications and adjustments. Some notes, such as Treatment Plans and Progress Notes have structured formats, allowing you to make selections from dropdown boxes and checkboxes to save time. Other notes are more open-ended so you can write what you wish.

LEARN MORE

CUSTOMIZABLE USER ACCOUNTS

Create users within your account for free. This could be for office staff, interns, accountants – whatever your needs are. Customize user accounts to have only the permissions you grant, which allows you to follow HIPAA’s “minimum necessary” standard. Show/Hide

PSYBooks has four account types you can assign to a user: Clinical, Clinical View, Admin and Admin View. Within each of these broad account types, you have control over the specific tasks the user can and cannot do.

PSYBooks gives you an enormous amount of control over the permissions you grant users. You can specify that the user can work with all of your client accounts or just certain clients. This enables you to create user accounts for supervisees as well as for members of your workforce such as front office staff or billing personnel.

User activity can be tracked and user accounts can be modified and/or deleted at any time.

LEARN MORE

REPORTS

PSYBooks has a robust report section offering numerous reports, each with a series of filters capable of producing literally hundreds of different user-customized results. You are in charge of what appears on your report. Reports can be saved in a separate part of the program so you can keep records of financial reports, HIPAA reports, etc. Show/Hide

Since each therapist’s needs are different, PSYBooks provides numerous fully customizable report templates. You create your reports on the fly using filters you’ve specified. Reports fall into these broad categories: Statements, Receipts & CMS Forms, Financial Reports, Clearinghouse Reports, Client Reports, Miscellaneous Reports and HIPAA/HITECH Reports.

LEARN MORE

Release Notes

August 11, 2023

PSYBooks Connect
 

PSYBooks Connect is our own built-from-scratch video product. It operates out of your browser, so there’s nothing to download. Connect has a relaxing, realistic-looking waiting room for participants that changes with the season. Your patients can watch a log fire and snow in fall and winter and fish swimming in an aquarium year-round.  Seasonal birds and butterflies can be seen outside the window, including a mother bird feeding hungry babies in spring. If you’re running late or need to get any other message to your participants before the meeting, you can chat with them while they’re in the waiting room or even leave messages for them before they arrive.

Connect also allows you to record sessions. You can save the uploaded video to your own saved files, the Files tab in your patient’s chart and/or directly to their Portal if you want them to have a copy of the session. All transactions take place within the PSYBooks app, making the chance of a security breach next to 0%. PSYBooks Connect accommodates up to four participants in the meeting and provides our subscribers with a low-cost alternative to SecureVideo, which is our Zoom-based video tool. We think you’ll like it!
December 29, 2022

Shared Forms for Group Practices
  This release is specifically for Group Practices. Practice owners can now create standard forms for the entire practice and share them with their employees, interns, etc. This not only keeps the practice standardized but also saves time since only one individual actually creates the forms and shares them with all others. Can be used with intake documents, HIPAA forms, Good Faith Estimates, Mood Trackers – anything that the practice owner wants to make available to everyone. As with all Custom Forms, there’s no extra charge for these and you can create and share as many as you want. Collect eSignatures on them if you wish.
October 20, 2022

Custom Forms
  The Custom Forms tool allows you to convert the forms you regularly use in your practice to online forms. This means you can now send things like your Intake Form, Practice Policies, Informed Consents, HIPAA documents, Good Faith Estimates, etc. all within the app for better workflow and security. You can request eSignatures when needed to produce a legally-binding contract. One really nice use of Custom Forms is with the Client Onboarding tool. That tool now has a link to add Custom Forms, which makes it possible to include your entire packet of intake forms to new clients at the same time you onboard them. You can create an unlimited number of Custom Forms, which gives you the freedom to use them for things like clinical tracking tools. Custom Forms are included for free with your PSYBooks subscription and can be sent to any Portal User, not just your patients. You can create forms for staff members, colleagues, patient family members – or anyone else – in addition to your patients.
March 5, 2022

Esign, Profile Form, and Onboarding Tools.
 

This release is packed full of features:

  • The eSign tool works within our encrypted email system. You attach the forms to your email, check the eSign box, then send them off. Patients are notified via regular email that they have forms to sign. When the patient logs in to their Portal, they’re prompted to create a digital signature and then view and sign your forms. Since PSYBooks’ email is threaded, all correspondence between you and your patient about the forms will be easy to find in their medical record. There’s also a special tool for you to manage your eSign documents so you can keep track of which individuals have returned them and which haven’t. Our eSign tool can be used with non-client contacts, too, should you need to gather digital signatures on forms you send to colleagues or other individuals.
  • The Profile Form allows clients to complete a built-in intake form online. It gathers standard intake information such as name, address, phone number, birthday, sex and gender information, and insurance. When a client returns a Profile Form, the therapist is notified via email that they have a new Profile to review. When the therapist accepts the data, it’s used to populate the Demographics and Insurance tabs of the patient’s chart in the EHR. This is a great time-saver and can also reduce errors since patients fill out their own charts. As with the eSign tools, the Profile Form is pared with a tool for managing Profile Forms so you always know which tasks are complete and which ones are still outstanding.
  • The Onboarding Tools are great for new subscribers. Whether you’re currently a paper-pencil therapist or are considering upgrading from another practice management system, our Onboarding Tools make it super easy. All you need are the names and email addresses of each patient on your caseload. You enter that data in PSYBooks either by uploading a CSV file or by manually entering it. That triggers a process that sends an email to each individual on your list, asking them to create accounts in your PSYBooks Portal. Once they’ve done that, they land on the Profile Form, where they complete their chart online. An email folder in your encrypted email system is also created for them. In other words, all you have to do is enter names and email address – then your entire caseload can be set up in PSYBooks with very little additional work on your part.
July 22, 2021

Secure Email added to PSYBooks Mobile
 

PSYBooks Mobile is now a complete scheduler/communications tool to use with your patients when you’re on the go. Consult your calendar, make new appointments, cancel or edit existing ones, plus contact your patients securely via email, text or phone. You can even start your video sessions from Mobile if you get caught out and can’t get back to the office in time to use your regular PSYBooks app.

With PSYBooks Mobile, you don’t have to enter your clients as contacts in your phone and then worry about how to keep them secure. You just sign in to psybooks.mobi and all client information is already there waiting for you. No app to download for you or your clients. Just give them the psybooks.mobi URL and tell them to sign in to their PSYBoooks Portal the way they always would – just on their smartphone.
July 16, 2021

Free Forms for your Practice
 

PSYBooks now offers free forms for our subscribers that you can download and customize for your practice. Currently, we have 48 forms that were originally published with Risk Management: Clinical, Ethical, and Legal Guidelines for Successful Practice (2nd Edition)” by William F. Doverspike, PhD. We’re giving you both .doc and .pdf files. This will allow you to download the .doc file you need, customize it to fit your practice, then save it as a PDF and upload your customized PDF form to Tools > My Files. From there, you can email your customized form directly to your Portal Users to ensure it’s all 100% HIPAA compliant.

The forms are reproduced with permission from The Professional Resource Exchange, Inc. [Professional Resource Press].
April 1, 2021

The App Gets a Facelift
  We’ve been focusing so much on getting new features out to you that the app was looking pretty dated. Most of the icons, tools and images had been designed back in 2013 so it was DEFINITELY time for an update. We went through the entire site and updated the look and feel so it’s a bit spiffier looking. Hope you enjoy it!
October 8, 2020

Announcing PSYBooks Mobile!
 

PSYBooks mobile is a totally different app made to work on your phone and to have the features you most need when you’re away from your office such as contacting patients, scheduling appointments, even launching video sessions if you can’t make it back to your office (or if the Internet in your office is down).

One of the features PSYBooks Mobile offers is encrypted texting. You can text with any Portal User (as well as Admins and other Subscribers in your office) and know that you’re HIPAA compliant, and also that the texts will be saved (since texts are considered part of a client’s Medical Record). You can also do group texts with any groups you have entered in PSYBooks.
September 17, 2020

Interoffice Memos and Dynamic To-Do Lists: All Part of PSYBooks’ Therapist Notification Tool (TNT)TM
 
  • Individual and group practices now have interoffice memo tools for sending quick, HIPAA-Compliant messages to other subscribers and admins working in their office – either in-house or remotely. All memos are kept within the PSYBooks app for the ultimate in security and privacy.
  • The to-do list part of the TNT consists of possible unfinished tasks the app finds that you may not have noticed. Each item has the most likely tools you’ll need to complete it right there on the TNT. For example, your TNT might find a claim that has been rejected by the clearinghouse:

    Notice that the reason for the rejection is clearly visible. Each row also has tools that allow you to fix the claim, e.g., you can email the client for additional information, edit the session, and/or make changes to their chart. Once you’ve corrected your claim, you can resubmit it, all from the TNT. No need to search through the EHR for the tools you need to fix the claim and resubmit.

    Once you complete the item (in the example above, that would be resubmitting the claim), it is automatically removed from your to-do list. You also have the option of using the checkbox and trashcan tools to remove items manually, giving you complete control over your to-do list at all times.
May 27, 2020

CC POS Payments
 

We just released a tool that will allow you to enter CC POS (Credit Card Point of Service) payments you receive from insurance companies. It’s done with the Method field on the the Add Insurance Payment tool.
May 14, 2020

Session Start/Stop Times
 

To save you time, we auto-populate the session start and stop times with the times you set for the appointment. However, if the actual start/stop times for your session were different, you can change them. Session start/stop times are carried over to your Session Notes in the patient’s chart and also to the PHI Report.
February 11, 2020

The Preview PDF Tool, Gender Identity Fields, and the GOI/Group/Clinic Practice Updates.
 
October 10, 2019

Enhanced Calendar Tools
 

You can now enter both sessions and client payments right from your calendar, eliminating the need to switch back and forth between the Charts and Calendar tabs. As you use them, the new session and payment tools on each appointment block will be marked as “pending” or “finished,” giving you a quick visual of what tasks you still need to do on any given day. Some users may now be able to do most or all of their daily tasks right from the Calendar.
September 17, 2019

Mini-Release: More Email
 

We now add email tools by all files you upload to make it easier to send HIPAA-compliant encrypted files to your contacts. You’ll find the new tools at Tools > My Files and also on the Files tab of each of your patients’ charts. When you click the email icon by a file name, we’ll open a Compose Email form with that file already attached. All you’ll have to do is find the right contact(s) in your “To” box, write anything you want and click Send.
February 2, 2019

Video Sync and Other Enhancements
 
  • Video sessions entered on the PSYBooks calendar now automatically sync with your Secure Video dashboard and vice versa.
  • Create repeating video appointments.
  • Create and save video groups.
  • Use the Add Appointment tool to designate the appointment type as Office, Video, Phone or Other. Appropriate icons will appear on your PSYBooks calendar so you’ll be able to easily see what kind of appointment you have with a person. Video sessions can be started by clicking the camera on the appointment block:

July 26, 2018

Appointment Requests, Manage Appointment Requests and the Portal Calendar.
 

The Appointment Request Tool uses a dynamic, interactive calendar that allows you to send available appointment times to clients and others. It is most suited for therapists who want the functionality of an interactive calendar, but who do not want to put their entire calendar online. For example, this tool might be used with new clients who are scheduling an initial appointment, or with existing clients who need to reschedule or want additional appointments. The Manage Appointment Requests Tool allows you to edit or delete existing Appointment Requests as well as add new ones.

Recipients of an Appointment Request you’ve sent – whether clients or others – sign in to their Portal Calendars to see the times you’ve sent. If one or more of the times has already been booked, their Portal Calendars will not show those times – it will only display the times that are still available for booking. That’s what makes this feature interactive – Portal Calendars are always in sync with the therapist’s calendar, no matter how many changes have been made in the appointment times that were originally offered.
April 9, 2018

Group Appointments and a Manage Groups Tool.
 

This release features a new set of tools for working with groups. A “group” could be a couple’s or family session, a therapy group, or even non-therapy groups such as staff meetings or supervision. In short, a group can be any appointment that has at least two attendees for which you may want to use the special tools.

With client (i.e., “therapy”) groups, you can schedule appointments for all members at once, send appointment reminders, track attendance, write one group note that posts to each chart (or the charts you select), enter sessions and client payments, file insurance and write individual notes for each group member – all from a single new tool called “Manage Groups”. In addition, you can post a copy of the Group Note to your personal notes section (Tools > Notes & Reminders).

Non-therapy groups allow you to send appointment reminders to all group members, track attendance, and keep personal notes in your Notes & Reminders section.
Oct 24, 2017

Appointment Reminders.
 
  • Send email and/or text reminders.
  • Use our default templates or create custom templates that fit your practice.
  • Use the same reminder for everyone or create individualized ones for certain people.
  • Enjoy our easy drag ‘n’ drop interface for adding reuseable variables to your templates.
  • Send yourself an email each morning with your daily schedule.
  • Be creative! PSYBooks reminders can be used to send affirmations, quotes, congratulatory or supportive messages – again, send the same reminder to everyone or tailor-make a reminder for one specific person.
June 2, 2017

Credit card enhancements
 

Make your life easier with these enhancements:

  • The ability to save your clients’ credit cards so you can reuse them without having to reenter the data each time
  • The ability to use the Portal to email sensitive documents such as receipts straight from the app, i.e., without having to download them first

The first one is fairly self-explanatory but will definitely save you some time. Learn more about processing credit cards in PSYBooks.

The second one came from questions people have asked about whether credit card processing devices such as Square are HIPAA-compliant. After some research, the answer I found was, “It depends.” Evidently, the devices themselves are exempt from HIPAA because they only process payment info. However, the gray area comes when you want to send your client a receipt from the device. At that point, it’s a little iffy as to whether that information is considered PHI or not.

PSYBooks can now eliminate that gray area by allowing you to send those kinds of emails straight from the app. You’ve always been able to do that by downloading the documents first. But now, you’ll notice an email icon with the receipt link that will allow you to email the receipt as an attachment without having to download it. We even attach the document and pre-populate most of the fields in the email so all you have to do is click “Send”. It’s the ultimate in convenience, safety and HIPAA-compliance. These “in house” emails have been added to many of the reports, too.
   
April 7, 2017

Video!
 

The PSYBooks Portal now offers video. PSYBooks Video is 100% HIPAA-compliant, whereas products like Skype and Facetime are not. PSYBooks Video is based on the Zoom platform which produces the best video quality we’ve seen and offers the following features:

  • Unlimited sessions for unlimited particpants. You can conduct individual sessions, do couples’ and family work, conduct groups or use it for online staff meetings.
  • Two-way screen share. (Good for PowerPoint presentations or anything else you might want to share with your clients.)
  • Online clinician directory for you to advertise your telehealth services.
  • Chat. (Handy if some participants don’t have microphones or are muted.)
  • The ability to create unlimited E-Documents that your patients can fill out and electronically sign while waiting for their appointment to start. (Good for intake forms, HIPAA documents, etc.)
  • Shareable whiteboards you can use to write or draw as you conduct your session.
  • Customizable links for your virtual waiting room.
  • 24/7 phone and email support.
Feb 14, 2017

“Fix This ERA”
 

Fix This ERA is a whole set of tools that allow you to work with those pesky ERAs that won’t allocate properly. For example, sometimes insurance companies send ERAs with negative balances as a way to adjust for previous errors on their part. Or maybe you’ve already allocated a client payment to the session that would cause the ERA to create a negative session balance issue. In the past, these kinds of ERAs couldn’t be processed without some extra work and creativity on your part. But now, with the help of the new tools that are part of the Fix This ERA feature, they can. Perhaps the best part is that you don’t have to navigate anywhere else in the program. The Fix This ERA tools appear on the same page as the problem ERA.
Nov 24, 2017

At Rest File Encryption
 

This release ensures that ALL files you upload to PSYBooks – whether through one of the file upload areas or as attachments in email system – are encrypted. Files have always been encrypted while they were in motion; now they are also encrypted ‘at rest’. In addition to uploaded files, this at-rest encryption applies to all PDF files generated by the program such as claims (CMS 1500 forms), statements, receipts, reports, etc. This new state-of-the-art encryption adds another tier to our safety commitment to you.
Oct 14, 2016

Lower rates for large practices, group emails, ability to send PHI directly to support when you have questions
 
  • Larger practices now pay a reduced rate of $40 per month for the first five practitioners in the same office and $25 per month for each additional practitioner. As always, admins are free.
  • Improved group email functionality in the Portal allows you to connect some of your own Portal Users with one another. For example, you can now connect your entire support staff, whether on-site or off, just by sending them a group email. This will enable them to use PSYBooks’ encrypted email system when communicating about your clients.
  • Added a “Contact PSYBooks” link in the Portal which will make it safe for subscribers to include client PHI when communicating with us on support tickets.
June 9, 2016

Client Portal & Encrypted Email
 

This was a huge release that included not only the client portal but also our encrypted email system. The portal is the interface between you and your clients and staff. Therapists can now exchange emails with clients or colleagues and know that it’s safe and HIPAA-compliant. PSYBooks’ email is encrypted both in motion and at rest. Furthermore, any attachments sent with emails are also encrypted.
Dec 18, 2015

Billing Providers
 

This release is specifically for those users who need the ability to list separate billing vs. rendering providers on the CMS forms you send to insurance companies. The Billing Providers release makes it possible for certain types of group practices to use PSYBooks. The tool was made with maximum flexibility in mind. For example, it covers situations where the practice may have more than one office, different billing providers at each office, and also when billing providers may vary by insurance company, or even by specific client or session.
Aug 1, 2015

Various enhancements
 
  • Added a new “Hide” tool to let users hide specific items in a chart’s Sessions & Payments tab. The goal of this tool is to make it easier to find things in the table. For example, you can now hide everything except unallocated client payments to allow you to allocate payments more easily.
  • Tweaked the Client Statement to make it easier for clients to understand.
  • Added functionality to allow subscribers to add and/or remove certain features they might want on their PSYBooks account, such as the ability to efile or extra storage space.
June 30, 2015

ICD 9/10 Crosswalk and other enhancements
 

Added an ICD-9/ICD-10 diagnoses crosswalk/conversion tool for looking up ICD-10 codes.
Dec 26, 2014

Notes & Reminders
 

Added a Notes & Reminders section to enable users to create editable “To Do” lists as well as other types of notes they need to maintain for their practice. The Notes & Reminders page is in the Tools section of the app (the older name for the Tools section was Reports).
Nov 20, 2014

New Financial Reports
 

Added three new reports to the Financial Reports section: Claims & Statements, Past Due Accounts and Payments Received.
Sept 23, 2014

Contacts
 

Added “Contacts” sections to both the Library (for therapist contacts) and the client chart (for client contacts). This release includes the functionality to add additional payers to a client’s account.
July 7, 2014

Launch

Stay in touch!

Quick Links

General Terms of Service

Date of Last Revision: December 02, 2024

Welcome to our website (“Website”). These General Terms of Service (“Terms”) apply to visitors to this website, as well as registered users of any and all offerings provided by PSYBooks™. PSYBooks, LLC (“PSYBooks” or “we” or “our” or “us”) is a Georgia Limited Liability Company whose principal place of business is located at 2944 Blackwood Rd, Decatur, GA 30033.

PSYBooks is the owner and operator of this Website. PSYBooks, via our Website, provides an electronic health record (“EHR”) software-as-a-service (“Service”) offering specifically designed for mental health practices and may, in the future, offer other tools for those in the mental health professions.

  1. Introduction
    1. Your use of PSYBooks’ products, software, services, servers and Website (referred to collectively as our “Service” in this document) is subject to the terms and conditions of a binding and enforceable agreement (“Agreement”) between you and PSYBooks, as defined herein. By using our Service you acknowledge and agree that you have fully read and agree to be bound by the provisions of this Agreement.
    2. PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING A USER’S LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW DISPUTES WILL BE RESOLVED. IT ALSO CLEARLY SPECIFIES THE MANNER BY WHICH ACCEPTANCE OF THIS AGREEMENT OCURRS. THE LIMITATIONS AND EXCLUSIONS CONTAINED HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND PSYBOOKS.
  2. General Terms
    1. The terms and conditions provided herein (the “General Terms”) have two broad sections. The first section applies to all users of our Service, including the public at large (“Users”). The second section applies to that subset of Users who register on our Service as a practitioner (“Subscribers”). Subscribers will also be asked to accept a Subscriber Agreement at the time they actually register. For the purposes of these General Terms, a Subscriber is defined as mental health provider who has registered on our Service and paid the subscription fee. “You” means an individual member of the consuming public that is using our Website, whether or not they are a Subscriber.
    2. The General Terms contained herein are included by reference in subsequent agreements entered into between PSYBooks and a Subscriber (“Subscriber Agreement”), and constitute the minimum terms and conditions controlling use of our Service. The term Agreement, as used herein, refers to these General Terms and to any agreement entered into between a Subscriber and PSYBooks that includes these General Terms by reference.
    3. Our Service and Website include all pages on our Website’s domain (www.psybooks.com) and all pages on any related sub-domains, all of which are controlled by this Agreement.

General Terms for All Users

The following terms are for all Users of our Website, including the public at large and Subscribers.

  1. PSYBooks Grants a Limited License
    1. All content on our Service, except for User Generated Content (“UGC” ) and Protected Health Information (“PHI”) as defined herein, including designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, and their selection and arrangement (the “Information”), are the property of PSYBooks or its licensors with all rights reserved.
    2. If you meet the requirements of Eligibility, and have properly gained access to our Service as provided for in this Agreement, then you are granted a limited license to use our Service and the Information, and to download and print a copy of any portion of the Information for non-commercial use, provided that you keep all copyright or other proprietary notices intact.
    3. As pertaining to all the Information, excluding UGC and a Subscriber’s protected health information (“PHI”), you may not make available, in any form and by any mechanism, said Information on any public or private website or incorporate the Information in any other database or compilation.
    4. Any use of the Information, other than as set forth herein, is strictly prohibited. This limited license allows you to use the Information only for lawful uses in accordance with the foregoing and does not allow you to sell the Information, use the Information for commercial use, or use any type of data mining, robots, or similar data gathering or extraction methods on our Service.
    5. Absent prior written consent from PSYBooks, you may not copy or imitate any elements of our Service, including but not limited to, graphics, digital images, logos, sounds, images, and buttons protected by trade dress and other laws. Absent prior written consent from PSYBooks, you may not use framing, metatags, or hidden text techniques in association with our logo, trademark or other copyrighted or proprietary information.
    6. Unless expressly stated in this Agreement, or in a subsequent agreement entered into by PSYBooks and a Subscriber, nothing herein shall be construed as conferring any license to intellectual property rights, in any form or by any mechanism.
    7. The PSYBooks limited license is revocable at any time without notice and with or without cause, except as provided for in our Subscriber Agreement.
  2. Transmissions
    1. As defined herein, transmissions (“Transmissions”) may take the form of submissions, questions, comments, suggestions, ideas, feedback, notes, messages, emails, postings, letters, or other written materials about, or concerning, our Service, provided by you to PSYBooks, excluding UGC and PHI. You acknowledge that Transmissions by you to and from our Service may be non-confidential, and that others may read and/or intercept such Transmissions.
    2. PSYBooks has the right, but not the obligation, at its sole discretion, to review any Transmissions submitted to our Service and to edit or delete any Transmissions that violate any part of this Agreement. You hereby consent to PSYBooks’ collection and use of such Transmissions in accordance with PSYBooks’ then current Privacy Policy and acknowledge that submitting Transmissions to our Service creates no financial or fiduciary relationship between you and PSYBooks.
    3. By using our Service, you thereby assign all right, title, and interest, including the copyright therein, in all Transmissions, to PSYBooks. Accordingly, PSYBooks shall own all intellectual property rights in the Transmissions and shall be entitled to unrestricted use of the Transmissions for any purpose, commercial or otherwise, without acknowledgment, compensation, or liability to you. By submitting such Transmissions to our Service, you irrevocably waive all “moral rights” in such Transmissions.
  3. Links
    1. Our Service may include hypertext links to other websites over which PSYBooks has no control. PSYBooks makes no representations of any kind regarding the content on such websites or the content on any website linked to such websites or to any changes or modifications made thereto.
    2. You hereby acknowledge that by using any such hypertext links, you irrevocably waive any and all claims against PSYBooks regarding such websites and must adhere to the usage and privacy policies governing such sites. PSYBooks’ usage of links does not imply our endorsement, or sponsorship, of any such websites.
  4. Intellectual Property Rights of Third Parties
    1. PSYBooks respects the intellectual property rights of others and requires Users of our Service to do likewise. PSYBooks prohibits Users from making available, in whatever form and by whatever mechanism, content on our Service that infringes upon any party’s intellectual property rights.
    2. PSYBooks has the right to terminate the Account of any infringing Subscriber and will take steps to do so immediately upon proper notification and in compliance with applicable law. You acknowledge and agree that a violation of the intellectual property rights of others on our Service triggers the Indemnification as provided for herein.
  5. Trademark
    1. All trademarks used on our Service are the property of their respective owners and may not be used without permission therefrom.
    2. Whether or not specifically designated as such, www.psybooks.com and all other colors, graphics, logos, sounds, images, icons and buttons displayed on our Service are, or may be, trademarks of PSYBooks or its affiliates.
    3. Absent prior written consent from PSYBooks, you may not copy, imitate, or use any portion of these marks.
  6. Copyright
    1. PSYBooks will strictly comply with the requirements of the Digital Millennium Copyright Act, Title 17, United States Code Section 512(c)(2) (“DMCA”). If you believe your copyright has been violated by any content on our Service then you may send a written notification of such infringement to our Designated Agent as set forth below.
    2. PSYBooks has designated an agent to the U.S. Copyright Office to receive notifications of alleged copyright infringement relating to our Service. You must submit all such notifications, in a manner consistent with the DMCA, to PSYBooks’ Designated Agent. Likewise, if you believe that your copyrighted content has been erroneously removed from our Service, you must send a counter notification to PSYBooks’ Designated Agent in a similar DMCA compliant manner.
    3. Send all DMCA compliant notifications to:

      DMCA Notification: PSYBooks, LLC

      Designated Agent: Susan Litton

      2944 Blackwood Rd

      Decatur, GA 30033

      Email: susan@psybooks.com

      Phone: 770-441-6361

  7. User Conduct Restrictions: Impermissible Use and Activities
    1. You agree not to use our Service to transmit data or code which: (1) is unlawful, threatening or abusive; (2) encourages criminal or other activity that would reasonably give rise to civil liability or otherwise violate any local, state, federal, or international law; (3) contains false or misleading information; (4) inhibits another User from use or enjoyment of our Service; (5) is defamatory, libelous or otherwise unlawful; (6) contains a virus or surreptitious code; (7) contains any type of commercial component or advertising; or (8) allows for the harvesting of email addresses or other contact information, or the harvesting of information of any kind.
    2. Furthermore, you agree not to use our Service to engage in the following kinds of activities: (1) transmit, upload, post, store, and share content of any kind, and by any other mechanism, that you are not the lawful owner or licensee of; (2) register for more than one Account or register an Account in the name of another; (3) impersonate a person or entity or make misrepresentations regarding affiliations of any kind; (4) engage in any kind of behavior that can reasonably be construed as SPAMMING; (5) engage in any behavior likely to cause harm to PSYBooks, our Service, its Users, or to the public at large; and (6) upload any UGC that is sexually explicitly or contains pornographic content, a determination that will be made at PSYBooks sole discretion.
  8. Data Collection
    1. Your Transmissions are subject to PSYBooks’ Privacy Policy. By using our Service you agree to review PSYBooks’ Privacy Policy and to be bound by its terms and conditions. From time to time PSYBooks may change its Privacy Policy without notice to you, other than that provided for in the Policy. Your continued use of our Service, after the posting of any changes to said Policy, shall constitute your agreement and acceptance of such changes.
    2. PSYBooks does not knowingly collect personally identifiable information (or information of any other kind) directly from anyone under the age of 18, with or without parental consent, for its own use. If you have a good faith belief that PSYBooks has inadvertently collected such information, please contact PSYBooks at support@psybooks.com. PSYBooks will take immediate steps to remove such information from our Service and from any databases under PSYBooks’ control.
  9. Governing Law
    1. The laws of the State of Georgia, United States of America, shall govern this Agreement, as well as PSYBooks’ Privacy Policy, notwithstanding any principles of conflicts of law.
    2. You agree that any action at law or in equity arising out of or relating to this Agreement, or PSYBooks’ Privacy Policy, other than those disputes or claims subject to Arbitration as enumerated below, shall be filed only in state or federal court located in the State of Georgia, in a venue sitting, or most proximate to, DeKalb County, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such action.
  10. Arbitration
    1. Any claim or controversy arising among or between the parties hereto pertaining to our Service, or any claim or controversy arising out of, or with respect to, any matter contained in this Agreement, or any differences as to the interpretation or performance of this Agreement, other than those wherein either party has infringed or threatened to infringe the other party’s intellectual property rights, or wherein you have violated our User Conduct Restrictions, shall be settled by arbitration in the State of Georgia. Such arbitration shall be before three arbitrators of the American Arbitration Association (the “AAA”) under its then prevailing rules.
    2. Intellectual property rights, as defined herein, include patent, copyright, trademark or trade secrets. You and PSYBooks jointly acknowledge that arbitration is not an adequate remedy at law for actual or threatened infringement of either party’s intellectual property rights. Therefore, it is agreed that injunctive or other appropriate relief may be sought under these circumstances.
    3. In any arbitration involving this Agreement, the arbitrators shall not make any award that will alter, change, cancel or rescind any provision in this Agreement, and their award shall be consistent with the provisions of this Agreement. Any such arbitration must be commenced no later than one (1) year from the date such claim or controversy arose, or the claim is waived.
    4. The award of the arbitrators shall be final and binding and judgment may be entered thereon in any court of competent jurisdiction.
  11. Severability
    1. If any portion of this Agreement or of PSYBooks’ Privacy Policy is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, that portion will be deemed severable and will not affect the validity and enforceability of any remaining provisions hereof.
  12. Entire Agreement
    1. This Agreement contains all of the terms and condition agreed to by you and PSYBooks with respect your use of our Service. It supersedes all prior agreements, arrangements and communications between the parties dealing with same, whether oral or written.
  13. Definitions and Constructions
    1. Unless otherwise specified, the terms “includes,” “including,” “e.g.,”, “for example, and other similar terms are deemed to include the term “without limitation” immediately thereafter.

General Terms for Subscribers

The following Terms are for Subscribers to our Services. These Terms are in addition to the Terms in the Subscriber Agreement which must be accepted when you register.

  1. Acceptance and Modifications
    1. PSYBooks reserves the right to change or revise this Agreement at any time by posting a notification on our Website. PSYBooks, at its sole discretion, may provide a Subscriber notification via other mechanisms, but is not required to do so.
    2. You are required to affirmatively accept this Agreement when becoming a Subscriber by reading this Agreement and clicking “I Agree.” As a Subscriber, you are also required to affirmatively accept any future revisions to this Agreement in a similar manner. PSYBooks maintains a record of acceptance for each Subscriber, including the version of this Agreement accepted by you whenever you click “I Agree.”
    3. PSYBooks will notify you of revision dates to this Agreement by posting the “last revised date” preceding the first paragraph of this document. The revised Agreement will take effect immediately after it has been posted on our Website.
  2. Eligibility
    1. PSYBooks requires, and enforces, strict compliance with our eligibility (“Eligibility”) requirements, as defined herein. Our Service is not intended for individuals under the age of 18. It is intended solely for members of the consuming public that are of legal age and meet the definition of a qualified Subscriber. Registration on our Service is reserved for qualified Subscribers or their respective agents, and therefore, registration by any other person or entity is strictly prohibited, unauthorized, unlicensed, void, and in violation of this Agreement.
    2. By registering on our Service you assert and warrant that you are doing so for the purpose of using our Service as a qualified Subscriber. Registration for any other purpose violates this Agreement and is strictly prohibited. By registering on our Service you further assert and warrant that you are of legal age and possess the legal capacity to enter into this Agreement on behalf of the entity you represent.
  3. Account Registration
    1. As a Subscriber you are required to provide us accurate, current, reliable and otherwise valid data when completing the registration forms that establish your account (“Account”) on our Service and you agree that such data must be kept current and revised in a timely manner when events occur that may alter its validity.
    2. As a Subscriber you agree that you are solely responsible for the data and activities related to updating and maintaining your Account, notwithstanding the fact the PSYBooks may, for technical or other reasons, assist you in making changes to your Account at your direct request, and after proper authentication.
    3. Registration on our Service requires you to maintain security credentials that allow you access to your Account. These credentials include a user identifier and a corresponding password. You may also be required to establish additional credentials should PSYBooks deem them necessary to protect the integrity of our Service. You agree that you are responsible for maintaining the confidentiality of said credentials.
    4. You acknowledge and agree that PSYBooks is a Business Associate and that Subscriber is a Covered Entity as the terms are defined under 45 CFR §160.103 Definitions of the HIPAA regulations. You further agree that by registering to use our Service you will have to enter into a Business Associate Agreement (i.e. included as part of the Subscriber Agreement) with PSYBooks during the registration process.
  4. User Generated Content
    1. You retain all ownership rights to content of which you are a lawful owner or licensee (“User Generated Content” or “UGC”), including any protected health information as defined in CFR § 160.103 of the HIPAA regulations, and which you make available on our Service via whatever mechanism PSYBooks provides, excluding such items defined as Transmissions herein, and subject to any other rights granted to PSYBooks under this Agreement.
    2. By submitting UGC to our Service, you grant PSYBooks a nonexclusive, worldwide, transferable and fully paid license to copy, crop, reproduce, reformat, translate, publicly display, excerpt (in whole or in part) and distribute your UGC for any purpose, commercial or otherwise (“Limited UGC License”). In addition, the Limited UGC License you grant includes rights that allow PSYBooks to create derivative works, or incorporate your UGC into other works, as PSYBooks sees fit. The license granted PSYBooks herein does not permit PSYBooks to use the Covered Entity’s PHI in a manner that violates the HIPAA Privacy Rule or the Business Associate Agreement entered into between the parties.
    3. PSYBooks acknowledge and agrees that the Limited UGC License granted may only be used by PSYBooks within the context of its Service and consistent with the Business Associate Agreement entered into between the parties.
    4. The Limited UGC License expires when you remove your UGC from our Service. However, PSYBooks requires, and you acknowledge and agree, that PSYBooks may retain archived copies of said UGC in order to meet the requirements of applicable law and for other business reasons that PSYBooks may have to maintain such archives. You acknowledge and agree that this Limited UGC License does not terminate if you have shared your UGC with other Users and said Users have not deleted your UGC.
    5. You represent, warrant, and guarantee that you have the full right, ability, and authority to make available to our Service, by whatever mechanism PSYBooks provides, your UGC. You further represent, warrant, and guarantee that by making available any UGC on our Service, you are not violating any obligation owed by you to any third party, including without limitation, obligations of confidentiality, privacy, attribution or any intellectual property rights including, but not limited to, rights related to patent, trademark, copyright, or trade secrets.
  5. Indemnification
    1. You agree to defend, indemnify, and hold PSYBooks, its parents, subsidiaries, affiliates, officers, agents and employees, its suppliers and their respective affiliates and agents harmless from all claims, liabilities, damages, and expenses (including attorneys’ fees and expenses) arising out of or relating to your use of our Service, including but not limited to: (1) your submission to our Service of any Transmission; (2) your alleged breach of this Agreement; or (3) your infringement of any intellectual property or other right of any person or entity.
    2. PSYBooks acknowledges and agrees that the indemnification sought in 20.1 is limited to acts that are directly or indirectly under your control regarding your use of, or inability to use, our Service, and does not extend beyond that.
  6. Limitations of Liability
    1. IN NO EVENT SHALL PSYBOOKS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE OUR SERVICE; OR FOR THE LOSS OF PROFITS OR DAMAGES THAT MAY RESULT FROM THEFT, DELAYS, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, VIRUSES, FAILURE OF PERFORMANCE, DESTRUCTION OR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE); OR OTHERWISE, EVEN IF PSYBOOKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    2. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES OR EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH CASES, THE ABOVE LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. TO THAT EXTENT, PSYBOOKS’ TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION SHALL NOT BE GREATER THAN THE TOTALITY OF PAYMENTS MADE BY YOU TO PSYBOOKS IN EXCHANGE FOR ALLOWING YOU TO USE OUR SERVICE DURING THE PAST THREE MONTHS PRIOR TO THE COMMENCEMENT OF ANY LEGAL ACTION OR PROCEEDING, OR $100.00 USD, WHICHEVER IS LESS.
  7. DISCLAIMER
    1. YOU ACKNOWLEDGE THAT OUR SERVICE AND THE INFORMATION THEREIN ARE PROVIDED ON AN “AS IS” BASIS AND THAT PSYBOOKS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING OUR SERVICE OR THE INFORMATION. PSYBOOKS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
    2. BY USING, OR ATTEMPTING TO USE, OUR SERVICE, YOU EXPRESSLY ACKNOWLEDGE THE FOLLOWING:
      1. THE INFORMATION COULD INCLUDE TECHNICAL INACCURACIES AND/OR TYPOGRAPHICAL ERRORS;
      2. PSYBOOKS DOES NOT REPRESENT OR WARRANT THE TIMELINESS, RELIABILITY, COMPLETENESS, OR ACCURACY OF THE INFORMATION; AND
      3. PSYBOOKS DOES NOT REPRESENT OR WARRANT THAT OUR SERVICE OR ANY RELATED SERVERS ON WHICH IT RESIDES ARE FREE OF ERRORS OR VIRUSES OR OTHER POTENTIALLY DAMAGING CONTENT.
    3. PSYBOOKS MAY PERIODICALLY MAKE CHANGES TO ANY SERVICE CONTENT, INFORMATION, FEATURES OR FUNCTIONS. PSYBOOKS RESERVES THE RIGHT TO IMPLEMENT SUCH CHANGES AT ANY TIME WITHOUT NOTICE TO YOU, OTHER THAN THAT WHICH IS SET FORTH IN THIS AGREEMENT.
    4. UNLESS SPECIFICALLY INDICATED IN WRITING TO THE CONTRARY, NO REFERENCE IN OUR SERVICE TO ANY PRODUCTS, PROCESSES, SERVICES OR OTHER INFORMATION BY TRADE NAME, TRADEMARK, MANUFACTURER, SUPPLIER, OR OTHERWISE, SHALL CONSTITUTE OR IMPLY PSYBOOKS’ ENDORSEMENT OR SPONSORSHIP THEREOF.
  8. Termination
    1. Either you or PSYBooks may terminate this Agreement. You may terminate this Agreement by destroying all materials obtained from our Service, except for UGC and, if you are a Subscriber, by providing a termination notice to PSYBooks at support@psybooks.com. PSYBooks may terminate this Agreement immediately, without notice for any reason, or no reason, other than as provided for in our Subscriber Agreement, and reserves the right to block or prevent your future access to our Service.
    2. Should you or PSYBooks decide to terminate this Agreement then PSYBooks will prevent access to your Account on our Service. PSYBooks agrees to make a good faith effort to resolve an outstanding dispute between PSYBooks and a Subscriber, if any exist, prior to termination. PSYBooks, at its sole discretion, may restore access to your Account if the dispute has been resolved to its satisfaction.
    3. You acknowledge and agree that termination of this Agreement by either party pertains solely to your use of our Service, and has no effect on other contractual obligations that may exist between the parties, which remain in full force and effect.

Privacy Policy

Date of Last Revision: December 02, 2024
  1. Introduction
    1. PSYBooks, LLC (collectively “PSYBooks” or “us” or “our” or “we”) is the owner and operator of www.psybooks.com and any related sub-domains (the “Service”). This privacy policy (“Privacy Policy” or “Policy”) applies to the Service in its entirety but does not apply to entities that PSYBooks does not own or control.
    2. PSYBooks is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through our Service, including any information submitted to us through various forms and through other mechanisms. By using our Service you are accepting the privacy practices contained in this Policy.
    3. The purpose of our Privacy Policy is to inform our users regarding the information that we collect, utilize, and share. If you have any questions about our Privacy Policy, or our privacy practices in general, please contact us using the contact information provided below:

    PSYBooks, LLC

    Privacy, c/o PSYBooks Privacy Officer

    2944 Blackwood Rd

    Decatur, GA 30033

    Email: susan@psybooks.com

    Phone: 770-441-6361

  2. Information Collected About You
    1. There are various types of information that PSYBooks collects about you when you register with, interact with, or otherwise use our Service. Some of this information is provided voluntarily by you and other information is provided through automated processes under PSYBooks’ control.
    2. Information Provided By You: In addition to personally identifiable information (“PII”) provided during the PSYBooks subscription process, you may also provide us PII during the following non-exhaustive list of representative classes of interactions on our Service:
      1. requesting customer support and sending PSYBooks similar communications;
      2. making payments to PSYBooks for various offerings;
      3. signing up for PSYBooks email alerts, newsletters, and similar special offers;
      4. responding to PSYBooks surveys and other special information requests; and
      5. communicating with PSYBooks regarding our compliance with applicable law.
    3. Information Provided By Automated Processes: PSYBooks may automatically collect non-PII pertaining to you when you use our Service including, but not limited to, when you use our Service via mobile and other access devices. PSYBooks may use cookies, web beacons, log files and similar methods to collect non-PII:
      1. A cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you and other users of our Service. The cookie may contain a token linked to our databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time;
      2. A web beacon is used to enable communications with third parties. It is a small image in an HTML page with all dimensions set to one (1) pixel. Because of its insignificant size, it is not visible. It is used to pass certain non-PII anonymously to third-party sites, usually advertisers;
      3. A log file is a system created file that captures certain interactions between you and our Service.
    4. Non-PII Reservation of Rights: PSYBooks reserves the right to adopt alternative methods for collecting non-PII consistent with the provisions of this Policy and without providing further notification to you, other than what is contained herein.
  3. Implications Regarding Collected Information
    1. Consent Regarding Data Storage and Transfer: Your use of our Service implies your consent to have your PII and non-PII (“Data”) (i.e. any data provided by you to PSYBooks via our Service or through other mechanisms) stored, transferred and processed within the United States, or in any other country in which PSYBooks or its affiliates, subsidiaries or agents maintain facilities. By providing us with your Data and using our Service you consent to any such transfer of Data outside of your country of origin, at PSYBooks’ sole discretion.
    2. Control and Access to Data: PSYBooks respects both the need for you to control your Data and our users’ need for sharing it with us, especially regarding the protected health information (“PHI”) of patients. PSYBooks is diligent in ensuring that it has implemented appropriate administrative, technical, and physical safeguards to prevent the unauthorized or unlawful use of your Data, and to prevent any accidental loss, destruction, or damage to such information.
    3. Use of Data Collected: PSYBooks is the sole business owner of the Data (i.e. as represented by the aggregate content and arrangement of the information collected about you or your patients on our Service) and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this Policy. PSYBooks collects this information in order to:
      1. accomplish the objectives of our Service;
      2. provide you with a high quality user experience on our Service;
      3. offer you a personalized feature set on our Service; and
      4. to improve our Service.
    4. Sharing of Data in General: PII or PHI provided by you will not be shared with third parties, without your permission, for any purpose other than those enumerated below. PSYBooks, in its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to our business interests. PSYBooks, in its sole discretion, reserves the right to disclose any information that it obtains through our Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law. PSYBooks, in its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do so is reasonably necessary to:
      1. enforce our Terms of Use;
      2. detect, investigate and otherwise address fraud, security or technical breaches or related matters; or
      3. protect against imminent harm to the rights, property, or safety of PSYBooks, its users, or the public at large, as required or permitted by law.
    5. Sharing of Payment Data: PSYBooks may share transaction information with our third party payment processor (“Payment Processor”) when you pay for or renew your Subscription to our Service. The information shared with our Payment Processor is limited to the information required by our Payment Processor to complete the payment transaction. PSYBooks does not capture or store the financial information provided by you to our Payment Processor. PSYBooks only stores the results of said transactions as provided via notifications from our Payment Processor to us upon the completion of a payment transaction.
    6. Sharing of Data with Other Third Parties: In addition to disclosing information to our Payment Processor, PSYBooks may disclose your personal information or PHI to other third-party service providers (“Providers”) who perform services on our behalf. Examples of such Providers may include, but are not limited to, data storage and web hosting companies, as well as consultants we may engage for various reasons. PSYBooks requires Providers to use and protect your personal information consistent with the provisions of this Policy. PHI will only be shared with business partners with whom PSYBooks has a Business Associate Agreement, as required by applicable law.
  4. Security of Information
    1. Any information sent by you to PSYBooks through Internet email or through our Service may not be secure and is therefore done on a non-confidential basis and at your own risk. Once such information is received, PSYBooks takes appropriate security safeguards to prevent its unauthorized use, alteration, disclosure or destruction. These safeguards include periodic review of our internal processes, and benchmarking of same with industry best practices.
    2. Access to PII or PHI is restricted to PSYBooks employees, contractors, and agents on a need to know basis. Such individuals are generally bound by confidentiality agreements and may be subject to termination and criminal prosecution should they fail to comply as required by said agreements and/or with the contents of this Policy.
  5. Data integrity
    1. PSYBooks processes PII only for the purposes for which it was collected and in accordance with the provisions in this Policy. Reasonable steps are taken to ensure the quality of the PII that PSYBooks collects, processes, and stores. PSYBooks depends on its users to keep their PII current and accurate. PSYBooks conducts periodic reviews to ensure that only the PII required by our Service is captured and used consistent with the provisions of this Policy. The maintenance of data integrity is a joint collaborative effort between PSYBooks and our users.
    2. PSYBooks may delete Data, from time to time, upon the request of an individual user. PSYBooks requires that a user present proper credentials for authentication before honoring all such requests. Good faith attempts are made to work with individual users regarding Data related issues. PSYBooks reserves the right to refuse such requests when they prove unduly burdensome and/or are impractical. PSYBooks will not delete Data required to be kept by applicable law or Data otherwise required by PSYBooks for legitimate business reasons.
  6. Choices Regarding PII
    1. Should PSYBooks decide to use PII or PHI other than for the purpose originally collected, PSYBooks will do so only with your consent. You will be given the opportunity to opt out of any such use. Should PSYBooks become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then PSYBooks will provide notice to you before your PII or PHI is subject to a new or different privacy policy.
    2. You always have the option of contacting PSYBooks should you have questions regarding your PII or PHI. Please contact PSYBooks using the contact information provided above.
  7. Protecting Children

    PSYBooks restricts the use of our Service to individuals of legal age and above. PSYBooks does not knowingly collect or solicit PII from anyone under the age of 18, with or without parental consent.

  8. Links

    Our Service may contain hyperlinks to third-party websites that may collect or solicit information. Our Privacy Policy does not cover information collected or solicited by these third-party websites. PSYBooks is not responsible for the privacy practices of such sites. PSYBooks users are encouraged to pay attention when they leave our Service and to read the respective privacy policies of each website that collects personally identifiable information. This Policy only applies to information provided by you to PSYBooks via our Service or through other mechanisms.

  9. Enforcement

    Because we are committed to protecting our users’ PII and PHI, PSYBooks conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy. We will cooperate with the appropriate authorities to resolve any user complaints regarding the transfer of PII or PHI. PSYBooks will initially try to resolve the complaint with the individual user. Formal complaints should be sent to PSYBooks using the contact information provided above.

  10. Policy Changes

    In the future, we may make changes to our Privacy Policy to reflect changes in our privacy practices and/or changes to our Service. PSYBooks’ goal is to keep our users aware of what information we collect, use, and under what circumstances, if any, we disclose it. When changes are made to this Policy the “last updated date” will be modified accordingly. If changes are made to our Privacy Policy then PSYBooks will provide notification on our Website. In addition, further notification will be provided to users that have registered with our Service.

Business Agreement

Date of Last Revision: December 02, 2024
  1. Introduction
    1. PSYBooks, LLC (collectively “PSYBooks” or “us” or “our” or “we”) is the owner and operator of www.psybooks.com and any related sub-domains (the “Service”). This privacy policy (“Privacy Policy” or “Policy”) applies to the Service in its entirety but does not apply to entities that PSYBooks does not own or control.
    2. PSYBooks is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through our Service, including any information submitted to us through various forms and through other mechanisms. By using our Service you are accepting the privacy practices contained in this Policy.
    3. The purpose of our Privacy Policy is to inform our users regarding the information that we collect, utilize, and share. If you have any questions about our Privacy Policy, or our privacy practices in general, please contact us using the contact information provided below:

    PSYBooks, LLC

    Privacy, c/o PSYBooks Privacy Officer

    2944 Blackwood Rd

    Decatur, GA 30033

    Email: susan@psybooks.com

    Phone: 770-441-6361

  2. Information Collected About You
    1. There are various types of information that PSYBooks collects about you when you register with, interact with, or otherwise use our Service. Some of this information is provided voluntarily by you and other information is provided through automated processes under PSYBooks’ control.
    2. Information Provided By You: In addition to personally identifiable information (“PII”) provided during the PSYBooks subscription process, you may also provide us PII during the following non-exhaustive list of representative classes of interactions on our Service:
      1. requesting customer support and sending PSYBooks similar communications;
      2. making payments to PSYBooks for various offerings;
      3. signing up for PSYBooks email alerts, newsletters, and similar special offers;
      4. responding to PSYBooks surveys and other special information requests; and
      5. communicating with PSYBooks regarding our compliance with applicable law.
    3. Information Provided By Automated Processes: PSYBooks may automatically collect non-PII pertaining to you when you use our Service including, but not limited to, when you use our Service via mobile and other access devices. PSYBooks may use cookies, web beacons, log files and similar methods to collect non-PII:
      1. A cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you and other users of our Service. The cookie may contain a token linked to our databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time;
      2. A web beacon is used to enable communications with third parties. It is a small image in an HTML page with all dimensions set to one (1) pixel. Because of its insignificant size, it is not visible. It is used to pass certain non-PII anonymously to third-party sites, usually advertisers;
      3. A log file is a system created file that captures certain interactions between you and our Service.
    4. Non-PII Reservation of Rights: PSYBooks reserves the right to adopt alternative methods for collecting non-PII consistent with the provisions of this Policy and without providing further notification to you, other than what is contained herein.
  3. Implications Regarding Collected Information
    1. Consent Regarding Data Storage and Transfer: Your use of our Service implies your consent to have your PII and non-PII (“Data”) (i.e. any data provided by you to PSYBooks via our Service or through other mechanisms) stored, transferred and processed within the United States, or in any other country in which PSYBooks or its affiliates, subsidiaries or agents maintain facilities. By providing us with your Data and using our Service you consent to any such transfer of Data outside of your country of origin, at PSYBooks’ sole discretion.
    2. Control and Access to Data: PSYBooks respects both the need for you to control your Data and our users’ need for sharing it with us, especially regarding the protected health information (“PHI”) of patients. PSYBooks is diligent in ensuring that it has implemented appropriate administrative, technical, and physical safeguards to prevent the unauthorized or unlawful use of your Data, and to prevent any accidental loss, destruction, or damage to such information.
    3. Use of Data Collected: PSYBooks is the sole business owner of the Data (i.e. as represented by the aggregate content and arrangement of the information collected about you or your patients on our Service) and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this Policy. PSYBooks collects this information in order to:
      1. accomplish the objectives of our Service;
      2. provide you with a high quality user experience on our Service;
      3. offer you a personalized feature set on our Service; and
      4. to improve our Service.
    4. Sharing of Data in General: PII or PHI provided by you will not be shared with third parties, without your permission, for any purpose other than those enumerated below. PSYBooks, in its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to our business interests. PSYBooks, in its sole discretion, reserves the right to disclose any information that it obtains through our Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law. PSYBooks, in its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do so is reasonably necessary to:
      1. enforce our Terms of Use;
      2. detect, investigate and otherwise address fraud, security or technical breaches or related matters; or
      3. protect against imminent harm to the rights, property, or safety of PSYBooks, its users, or the public at large, as required or permitted by law.
    5. Sharing of Payment Data: PSYBooks may share transaction information with our third party payment processor (“Payment Processor”) when you pay for or renew your Subscription to our Service. The information shared with our Payment Processor is limited to the information required by our Payment Processor to complete the payment transaction. PSYBooks does not capture or store the financial information provided by you to our Payment Processor. PSYBooks only stores the results of said transactions as provided via notifications from our Payment Processor to us upon the completion of a payment transaction.
    6. Sharing of Data with Other Third Parties: In addition to disclosing information to our Payment Processor, PSYBooks may disclose your personal information or PHI to other third-party service providers (“Providers”) who perform services on our behalf. Examples of such Providers may include, but are not limited to, data storage and web hosting companies, as well as consultants we may engage for various reasons. PSYBooks requires Providers to use and protect your personal information consistent with the provisions of this Policy. PHI will only be shared with business partners with whom PSYBooks has a Business Associate Agreement, as required by applicable law.
  4. Security of Information
    1. Any information sent by you to PSYBooks through Internet email or through our Service may not be secure and is therefore done on a non-confidential basis and at your own risk. Once such information is received, PSYBooks takes appropriate security safeguards to prevent its unauthorized use, alteration, disclosure or destruction. These safeguards include periodic review of our internal processes, and benchmarking of same with industry best practices.
    2. Access to PII or PHI is restricted to PSYBooks employees, contractors, and agents on a need to know basis. Such individuals are generally bound by confidentiality agreements and may be subject to termination and criminal prosecution should they fail to comply as required by said agreements and/or with the contents of this Policy.
  5. Data integrity
    1. PSYBooks processes PII only for the purposes for which it was collected and in accordance with the provisions in this Policy. Reasonable steps are taken to ensure the quality of the PII that PSYBooks collects, processes, and stores. PSYBooks depends on its users to keep their PII current and accurate. PSYBooks conducts periodic reviews to ensure that only the PII required by our Service is captured and used consistent with the provisions of this Policy. The maintenance of data integrity is a joint collaborative effort between PSYBooks and our users.
    2. PSYBooks may delete Data, from time to time, upon the request of an individual user. PSYBooks requires that a user present proper credentials for authentication before honoring all such requests. Good faith attempts are made to work with individual users regarding Data related issues. PSYBooks reserves the right to refuse such requests when they prove unduly burdensome and/or are impractical. PSYBooks will not delete Data required to be kept by applicable law or Data otherwise required by PSYBooks for legitimate business reasons.
  6. Choices Regarding PII
    1. Should PSYBooks decide to use PII or PHI other than for the purpose originally collected, PSYBooks will do so only with your consent. You will be given the opportunity to opt out of any such use. Should PSYBooks become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then PSYBooks will provide notice to you before your PII or PHI is subject to a new or different privacy policy.
    2. You always have the option of contacting PSYBooks should you have questions regarding your PII or PHI. Please contact PSYBooks using the contact information provided above.
  7. Protecting Children

    PSYBooks restricts the use of our Service to individuals of legal age and above. PSYBooks does not knowingly collect or solicit PII from anyone under the age of 18, with or without parental consent.

  8. Links

    Our Service may contain hyperlinks to third-party websites that may collect or solicit information. Our Privacy Policy does not cover information collected or solicited by these third-party websites. PSYBooks is not responsible for the privacy practices of such sites. PSYBooks users are encouraged to pay attention when they leave our Service and to read the respective privacy policies of each website that collects personally identifiable information. This Policy only applies to information provided by you to PSYBooks via our Service or through other mechanisms.

  9. Enforcement

    Because we are committed to protecting our users’ PII and PHI, PSYBooks conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy. We will cooperate with the appropriate authorities to resolve any user complaints regarding the transfer of PII or PHI. PSYBooks will initially try to resolve the complaint with the individual user. Formal complaints should be sent to PSYBooks using the contact information provided above.

  10. Policy Changes

    In the future, we may make changes to our Privacy Policy to reflect changes in our privacy practices and/or changes to our Service. PSYBooks’ goal is to keep our users aware of what information we collect, use, and under what circumstances, if any, we disclose it. When changes are made to this Policy the “last updated date” will be modified accordingly. If changes are made to our Privacy Policy then PSYBooks will provide notification on our Website. In addition, further notification will be provided to users that have registered with our Service.